Authenticity & sourcing
Every item Privé delivers is brand-new and purchased directly from the brand or its authorized European retailers. If you order from Dior, Privé buys from Dior. Your item comes from the brand itself, not from a reseller or a resale listing, and it ships to you fully insured, door to door.
Where your item comes from
Privé operates in accordance with the approved French tax ruling Rescrit RI n° 2026-19, purchasing goods from European retailers at VAT-exempt export prices. The purchase happens at the source: the brand's own boutique or an authorized retailer. Because the item never passes through third-party sellers, its provenance is direct, and we maintain all purchase and export documentation.
How your order is protected
Every order is fully insured while in transit and ships door-to-door via DHL courier service. Pricing is all-in: customs duties, tariffs, and taxes are included in your final price, so there are no surprise fees at delivery.
If something goes wrong
We do not accept a return because you changed your mind. Returns are accepted only when an item is defective, damaged in shipping, or not as described. Email support@withprive.com. If an item cannot be sourced or exported under the applicable conditions, we notify you before completing the order and offer available alternatives, or cancel the request with a full refund.
What Privé doesn't do
- We do not sell pre-owned or resale items; everything is brand-new.
- We do not source from unauthorized sellers or resale marketplaces.
- We do not export restricted goods: items made from exotic materials or subject to export controls may be excluded.
- We do not accept a return because you changed your mind. Returns are only for items that are defective, damaged in shipping, or not as described.
- Savings vary by brand, category, and destination: typically 10–30%, not a flat discount on everything.