Frequently Asked Questions

Savings depend on the item. For each piece, Privé shows its estimated price next to the brand's US retail price before sales tax, and shows a saving only when the Privé price is lower. Actual savings vary.

No. Unlike traditional tax-free shopping programs, you never pay VAT. Privé secures goods from European retailers at VAT-exempt prices for customers living outside of the EU. The savings are reflected directly in your final price.

Privé is a luxury shopping service that buys European luxury goods for you at VAT-exempt export prices and delivers them to your door in the United States. A Privé account is free: you pay only for what you order. Privé sources goods directly from European brands and authorized retailers, handles export, shipping and import duties, and ships fully insured.

Most physical goods are eligible, including:

• Luxury fashion, clothing, and shoes
• Leather handbags and goods
• Handbags and accessories
• Jewelry and watches
• Beauty, makeup, and pharmaceutical products
• Electronics

Featured brands include Hermès, Celine, Dior, Moncler, and more. Certain items may be restricted or excluded due to export controls, brand limitations, or customs regulations, such as goods made from exotic materials.

You can browse the marketplace in the Privé mobile application or website, or submit a request for an item you have found from a European retailer. Privé then purchases the item directly from the European retailer at the VAT-exempt export price, handles all export documentation, and ships the item to you. No travel or forms required.

No. Traditional tax-free shopping requires traveling to Europe, buying goods yourself with your passport, filling out paperwork, and getting customs stamps at the airport. With Privé, none of this is required. Privé handles the entire sourcing and export process, so you can access European pricing from the comfort of your own home.

Yes. Privé purchases every item brand-new, directly from the brand or its authorized European retailers. If you order from Dior, Privé buys directly from Dior. Your item comes from the brand itself, not a reseller.

The saving is the brand's US retail price before sales tax minus the estimated Privé price, which includes a shipping estimate and an import-duties estimate. We show a saving only when it is positive. Actual savings vary.

We do not accept a return because you changed your mind. Returns are accepted only when an item is defective, damaged in shipping, or not as described. Email support@withprive.com. See our Terms.

No. A Privé account is free, and so is Cami, Privé's AI shopping assistant, including inside ChatGPT, Claude and other AI assistants. There is no membership or subscription. You pay only for the items you order, at the price shown at checkout. If you signed up for a membership before November 1, 2026, email support@withprive.com.

Your Privé price includes an estimate of shipping and import duties, and Privé doesn't add US sales tax. Your state may treat the purchase as subject to use tax. The final price is confirmed at checkout.

Privé arranges international shipping and prepares all export documentation required for VAT exemption. Customs clearance in your destination country is handled by the carrier and local customs authorities.

Yes. Every order is fully insured while in transit. Privé ships door-to-door via DHL courier service.

Privé currently delivers to customers in the United States.

In most cases, no additional documents are required from you. Privé manages all purchase, invoicing, and export documentation. You may be contacted by the carrier if customs authorities require additional information.

Yes. Privé is operated by Travel Money SAS, 14 Rue Charles V, 75004 Paris. Under a resale agreement, Travel Money SAS buys from the brand or boutique, resells the goods to you, and exports every order. Travel Money Inc. is only the US parent. This follows the approved French tax ruling Rescrit RI n° 2026-19 and French VAT regulations. Every item is brand-new, and every shipment is fully insured in transit. Your Privé price includes an estimate of shipping and import duties. Privé doesn't add US sales tax. The final price is confirmed at checkout.

Yes. Privé operates in accordance with the approved French tax ruling Rescrit RI n° 2026-19, purchasing goods from European retailers at VAT-exempt export prices and reselling them to customers outside the EU. This is compliant with French VAT regulations, including Article 73 G of Annex III to the General Tax Code and Article 262, I of the General Tax Code, and includes managing the export process, documentation, customs formalities, shipping, and any applicable import fees or tariffs. Privé maintains all required documentation. To request more information, please contact support@withprive.com.

If an item cannot be sourced or exported under the applicable conditions, Privé will notify you before completion and provide available alternatives or cancel the request. A full refund will be issued for any cancelled orders.

You can contact Privé support directly through the app chat or via email at support@withprive.com.